Loan Periods and Renewals for Chicopee Public Library Items

ITEMS	LOAN PERIOD	RENEWALS	OVERDUE FINES
Books, Audiobooks, Music CDs, all Children’s Items	3 Weeks	2 Renewals	No Fines
Bestseller Books	2 Weeks	1 Renewal	No Fines
DVDs, Magazines	1 Week	1 Renewal	No Fines
Museum Passes	2 Days	No Renewal	$5 Per Day
Library of Things (including WiFi Hotspots and iPads)	2 Weeks	No Renewal	$2 per Day

Borrowing Limits for Chicopee Public Library Items

New card holders (first-time borrowers) are limited to three (3) items at the first checkout.
Maximum checkouts per visit are as follows:

Adult DVDs	10 items
Children’s DVDs	10 items
Music CDs	Combined total of 10 items
Adult & Children’s Audiobooks	Combined total of 10 items
Adult and Children’s Magazines	Combined total of 10 items

CW MARS Checkout Limits Per Borrower

• DVDs/Blurays – limit 20
• CDs – limit 20
• Audiobooks – limit 20
• Up to 50 items may be checked out on a card at one time.

Your Library Card

If you do not have your physical library card with you, you may show a picture ID or you may provide your library card’s barcode from a loyalty card app on your smartphone.

Two recommended loyalty card apps are Key Ring (download for android devices from GooglePlay or for iOS from the App Store) and CardStar (for iOS from the App Store).

Fines Policy

There are no overdue fines charged on most Chicopee Public Library items (learn more about Fine Free here).

Some items still accrue late fines or fees:

• WiFi Hotspots will accrue at $2.00 per day up to a maximum fine of $10 per item
• Museum passes will accrue fines at a rate of $5.00 per day with a maximum fine of $10.00 per pass
• Items that belong to other libraries, even if checked out at the Chicopee Public Library, may have different fine schedules. The fines rules for the owning library will apply.
• Items owned by the Chicopee Bookmobile do not accrue overdue fines, although they are subject to all lost, damaged, and incomplete charges. Items that belong to another library that are checked out on the Bookmobile will accrue fines according to the owning library.
• All materials are still subject to replacement charges for lost, incomplete, or damaged items.

After an item is two weeks overdue, a reminder is sent to the borrower.

A bill for replacement cost is sent when an item is four weeks overdue. Once you receive a bill for the replacement cost of an item, you have 30 days to return the item. After that time, the item will no longer be accepted and the full replacement cost must be paid.

Lost/Damaged Items

For a lost or damaged Chicopee item, the charge is the actual cost of the item.

Exact new copies will be accepted in place of lost or damaged items belonging to Chicopee Public Library.

If you have lost or damaged an item owned by another library, please contact us or that library to find out if they will accept replacement copies in lieu of payment.

Patrons who return an item with missing part(s) will receive notification by phone and then by letter. You will have 30 days to return the missing part(s) before the full cost of the item is charged to your account. After this 30 day period, the missing item(s) will no longer be accepted and the full replacement cost must be paid.

Fees Charged

The following fees are charged for replacement of missing or damaged parts of items owned by Chicopee Public Library:

• $8.00 – Lost or damaged disc from Audiobook (single disc)
• $50.00 – Lost Museum Pass

Payment Methods

Payments for all fines and fees can be made in the following ways:

• By check or money order (ask us how to make out the check for each owning library) or by cash at either the Chicopee Public Library or any other library in the CWMARS system.
• By debit or credit card through your online library account. If you have trouble logging onto your account, please call the library for assistance at 413-594-1800.

Amended by the Board of Library Trustees, May 9, 2022